Customers have all the buying power; and each experience with your company will influence their purchasing behavior in the future.

The challenges in the Hospitality Industry are not the same as they were a few years ago. Your competition is stiffer, everything is moving faster, and customers are more demanding.

Today, we live in an age where exceptional service is expected; and every single time your company fails to deliver an amazing experience. . .

  • You Lose Customers
  • You Lose Referrals
  • You Lose Dollars

In other words, for every customer lost. . . You Are Literally Burning Profit!

You can STOP wasting company time, energy, effort, and money putting out fires and START implementing solutions to prevent the flames.

And from decades of conducting Profit Finding Audits™ for companies just like yours, one of the first places to look is your customer retention.

Is profit trapped inside your hospitality company?

Profit Hides In The Details™

Dr. Linette Montae


Our signature Profit Finding Audit™ is designed to examine your infrastructure’s flow to the customer and how it impacts your company profit - directly and indirectly.

After identifying what is being done and the intended "why" - we share our findings with recommendations for high impact solutions to exceed customer expectation and increase your company's profitability - from the inside out.